davidtobin100 Posted September 13, 2016 Share Posted September 13, 2016 Just received my parcel from Frocksteady (the EU Wilco store). It came with one side fully open and the other side having its corners bashed in and ripped up. Bought cd, vinyl, t-shirt and book. Amazingly everything except the vinyl survived intact. The vinyl is damaged on all four corners and isn't really in a acceptable state. It was definitely a combination of very poor parcelling by Frocksteady and poor handling along the way. I bought the entire Wilco back catalogue from them over the summer and they were excellent - quick, efficient and really well parcelled. I've emailed them asking for a replacement. Fingers crossed they'll sort it out ASAP. I'll update if/when they get back to me. Has anyone else had issues or am I just unlucky? Quote Link to post Share on other sites
davidtobin100 Posted September 14, 2016 Author Share Posted September 14, 2016 UPDATE: Had an email this morning and the lovely folks at Frocksteady are sending me a new copy of the damaged vinyl. Very helpful and efficient. Quote Link to post Share on other sites
kjelli Posted September 14, 2016 Share Posted September 14, 2016 My copy came today but looks fine.. just vinyl though. Quote Link to post Share on other sites
davidtobin100 Posted September 14, 2016 Author Share Posted September 14, 2016 Good to hear kjelli. I'd say it must have been just bad luck. Previous parcels have been really well packaged. Quote Link to post Share on other sites
davidtobin100 Posted September 19, 2016 Author Share Posted September 19, 2016 New copy arrived in perfect condition. Thanks Frocksteady for sorting it out! Quote Link to post Share on other sites
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