Front Gate Tickets email- ticketing mistake

[mayfly]

I got the following email from Front Gate Tickets today:

 

"Dear Wilco Customer,

Unfortunately there was an error on our end in naming the row you purchased for Wilco at the Fox Theatre on March 26th .

We sincerely apologize for the error, your tickets have the same seat number(s) but are just one row behind what was listed on your receipt in the Pit. You are seated in Row DDD.

We’ve refunded your shipping fee for the error and inconvenience. Please let us know if you have any questions or concerns.

Enjoy the show!

Front Gate Tickets"

 

I'm not actually upset that I'll be one row behind where I should have been (whatever, it's one row), but I am nervous about ordering through these guys again. I'm a little confused how it gave me the original seats I thought I was buying, while clearly they were sold to someone else, too. Has anyone else gotten a similar email? How does this even happen?

[u2roolz]

I'm a bit confused by their email to give you my thoughts. But I'll try anyways.

 

Were you supposed to be in the PIT as listed in their email to you? I doubt it, since that wouldn't really be a seat or row at all.

 

And I ask because if there were to be a PIT then they would have to remove seats and rows to make room for one. So with that in mind I was going to say maybe they decided what's the point of not having 2 rows, why not 3. Assuming you were going to be in CCC and rows AAA & BBB don't exist due to a PIT.

 

Or it could be that by being that close seats on the very left end begin to disappear because of the floor layout. So with that in mind your original tickets weren't really there to begin with because there weren't actual seats in that particular row only in the row behind it.

 

Edit: OK. I looked at the seating chart for the Fox Theater and there weren't any Triple Letter seats at all. Now I'm really confused.

[mayfly]

Yeah, the Fox's seating chart is a bit confusing. You have to change it to concert seating at the top of the site.

 

The tickets I bought were row CCC in the orchestra pit, so being moved back one row to DDD in the same seat numbers isn't a big deal, really. I'm still really confused how it could have happened.

[u2roolz]

FYI: You might already know this, but Pit seats at the Fox in Atlanta is triple digits...row AAA through EEE, or whatever the last pit row is. I had CCC at the Fox for Pearl Jam in 1994, but I sold them to a broker so I could fund a trip to Ohio to see the Grateful Dead.

 

 

I have not yet received my Fox tickets. Not too worried yet, but I'd sure rather have them pinned to my bulletin board than floating in ticket-limbo.

 

Hey, I saw this in the "Has anyone gotten their Front Gate Tix yet?"

 

It looks like Triple Letters are all PIT tickets, which adds to further confusion since there really isn't any need for an email telling you what they told you.

I assume the pit is just that an open pit, but it seems like there's actual seats.

 

Maybe the above helps.

[SarahC]

There are seats in the pit according to the Fox's seating chart.

[mrrice]

Mayfly,

 

I received the same email about tickets that I purchased for row CCC in the pit. They moved us back to row DDD and gave us the same seat numbers. The tickets arrived on Monday. It's only one row back, so I'm not that upset about it, but it just seems strange that I purchased tickets in a particular row and they have the power to go back on that transaction and move me to a different row. Like I said, it's no problem, but weird nonetheless.

[mayfly]

Mayfly,

 

I received the same email about tickets that I purchased for row CCC in the pit. They moved us back to row DDD and gave us the same seat numbers. The tickets arrived on Monday. It's only one row back, so I'm not that upset about it, but it just seems strange that I purchased tickets in a particular row and they have the power to go back on that transaction and move me to a different row. Like I said, it's no problem, but weird nonetheless.

 

 

I really considered emailing them to try and see if they could explain how the error happened, but I'm not convinced that it would do any good. One row isn't a big deal, it just doesn't make sense. I don't understand how an automated system that is supposed to pull up unique rows/seat numbers for each transaction could do this. Was there the possibility, if this was not caught, that we would end up at the show with other people in the seats we thought we had purchased? Like I said, I guess it doesn't even matter at this point.

 

And how did they decide who got the real row CCC tickets? Very odd.

[suites]

maybe the sold AAA but took out the row and BBB is first row...so they had to move veryone back a row.