Clint09 Posted June 27, 2009 Share Posted June 27, 2009 I'm sorry to keep complaining about this, but I am wondering if I am the only one having problems with Nonesuch preorders. My single was delayed, and I received no notification of shipping until I finally called.. Then I received the single 6 days late. I also preordered W(TA) on vinyl, and I have had no notification of shipping, and it looks like I will have further delays. It is rather frustrating... Quote Link to post Share on other sites
Clint09 Posted June 27, 2009 Author Share Posted June 27, 2009 I'm sorry to keep complaining about this, but I am wondering if I am the only one having problems with Nonesuch preorders. My single was delayed, and I received no notification of shipping until I finally called.. Then I received the single 6 days late. I also preordered W(TA) on vinyl, and I have had no notification of shipping, and it looks like I will have further delays. It is rather frustrating... I am growing increasingly more angry at this "customer service" Quote Link to post Share on other sites
Dude Posted June 27, 2009 Share Posted June 27, 2009 I think you'd have to wait until Tuesday with the record not showing up to have a legitimate complaint. Quote Link to post Share on other sites
Clint09 Posted June 27, 2009 Author Share Posted June 27, 2009 I think you'd have to wait until Tuesday with the record not showing up to have a legitimate complaint. Technically yes, but the fact that it has not shipped basically means that I will not receive it on Tuesday Quote Link to post Share on other sites
DKHTown Posted June 28, 2009 Share Posted June 28, 2009 I pre-ordered from Nonesuch as well, and I've ordered quite a few items from them in the past. Their shipping of new releases is unpredictable at best. I've received some things the Saturday before, and I've received a couple releases nearly a week after their release. The only silver lining - and this is the only reason I sometimes still order from them - is that they are good at getting the digital downloads up and available by Midnight EST on the release date. I realize that's gonna be cold comfort for some of the vinyl fans, but hopefully you won't be entirely high and dry on Tuesday. I believe if you call them directly on Monday, you could cancel your order (assuming it hasn't shipped), but beware that once they've posted the digital downloads, you won't be able to cancel it. I can't say 100 percent for certain that I've always received a shipping notice, but it's pretty obvious they've dropped the ball on this release. I don't think Nonesuch handles the orders themselves -- they're essentially handled by WEA/Rhino, which is unfortunate. Quote Link to post Share on other sites
Clint09 Posted June 28, 2009 Author Share Posted June 28, 2009 I pre-ordered from Nonesuch as well, and I've ordered quite a few items from them in the past. Their shipping of new releases is unpredictable at best. I've received some things the Saturday before, and I've received a couple releases nearly a week after their release. The only silver lining - and this is the only reason I sometimes still order from them - is that they are good at getting the digital downloads up and available by Midnight EST on the release date. I realize that's gonna be cold comfort for some of the vinyl fans, but hopefully you won't be entirely high and dry on Tuesday. I believe if you call them directly on Monday, you could cancel your order (assuming it hasn't shipped), but beware that once they've posted the digital downloads, you won't be able to cancel it. I can't say 100 percent for certain that I've always received a shipping notice, but it's pretty obvious they've dropped the ball on this release. I don't think Nonesuch handles the orders themselves -- they're essentially handled by WEA/Rhino, which is unfortunate. digital download is good enough for me until I get the vinyl.. I mean it extends the positive feeling of looking forward to something. Besides, aren't the mp3s very high quality? Quote Link to post Share on other sites
DKHTown Posted June 28, 2009 Share Posted June 28, 2009 Yes, 320 kbps MP3's. That's probably the main reason I've continued to order from them. Quote Link to post Share on other sites
OOO Posted June 28, 2009 Share Posted June 28, 2009 I consistently receive albums from them well before the release date. Do you live in Canada or something? Quote Link to post Share on other sites
Clint09 Posted June 28, 2009 Author Share Posted June 28, 2009 I consistently receive albums from them well before the release date. Do you live in Canada or something? Nope hahha Quote Link to post Share on other sites
Tweedys_Neckard Posted June 29, 2009 Share Posted June 29, 2009 I'm sorry to keep complaining about this, but I am wondering if I am the only one having problems with Nonesuch preorders. My single was delayed, and I received no notification of shipping until I finally called.. Then I received the single 6 days late. I also preordered W(TA) on vinyl, and I have had no notification of shipping, and it looks like I will have further delays. It is rather frustrating... I also ordered the single and the full and have received neither yet. Hoping that changes soon. Quote Link to post Share on other sites
MattZ Posted June 29, 2009 Share Posted June 29, 2009 I got the 7" (which sounds killer, btw), but still no sign of W(TA) and no email confirming shipping. Oh well. I will keep my fingers crossed that it comes tomorrow, but it isn't looking good. I wonder if I can buy the LP at my local store, and then return the one I get in the mail from nonesuch? I'd just give the extra one away but I dont know too many folks with record players these days. I know that "release date" has been watered down by the leak (no pun intended), but I will be pretty bummed if I can't run home after work to listen to the vinyl tomorrow. The older I get, the fewer Christmas-morning-type joys I get. Oh well. Quote Link to post Share on other sites
cryptique Posted June 29, 2009 Share Posted June 29, 2009 They still haven't charged my card for my vinyl order. Not looking good to be here by tomorrow. Quote Link to post Share on other sites
Clint09 Posted June 29, 2009 Author Share Posted June 29, 2009 They still haven't charged my card for my vinyl order. Not looking good to be here by tomorrow. Same here...so much for advanced order...at least we get the mp3s.... Quote Link to post Share on other sites
brianjeremy Posted June 29, 2009 Share Posted June 29, 2009 I got the 7" (which sounds killer, btw), but still no sign of W(TA) and no email confirming shipping. Oh well. I will keep my fingers crossed that it comes tomorrow, but it isn't looking good. I am in the same situation. Got the 7" but no LP. I was at walmart earlier and they had the cd out already. I was sad... Quote Link to post Share on other sites
Clint09 Posted June 29, 2009 Author Share Posted June 29, 2009 I am in the same situation. Got the 7" but no LP. I was at walmart earlier and they had the cd out already. I was sad... This really sucks...Nonesuch has dropped the ball, and a lot of people are going to be disappointed tomorrow Quote Link to post Share on other sites
brianjeremy Posted June 29, 2009 Share Posted June 29, 2009 I guess with pre-orders, you have to sort of expect this to happen from time-to-time? I mean, it does suck to not get the physical product the day of, but as long as you get it within a week or so, I guess that's alright. I mean, I have gotten them in a spectrum of arrivals: some a week before the date, some on the day of release, some a week late. I guess the important thing is that you get them. I just got the Lemonheads album I pre-ordered today and it was released last week. While, it sucked to not have the product in hand on the day you expected it, I still got what I paid for. I pre-ordered 4 recent release: Sonic Youth, Wilco, The Lemonheads, Son Volt. What the score on these pre-orders? Sonic Youth - Day of releaseLemonheads - 6 days after releaseSon Volt - Not yet released (We'll know soon, huh?)Wilco - 7" (last Friday), Lp (?) Quote Link to post Share on other sites
Wilco75 Posted June 29, 2009 Share Posted June 29, 2009 i posted in another thread that i received my vinyl from nonesuch this morning,as i stated before i did receive an email saying it was shipped, i'm not sure why some aren't getting an email yet,hopefully everyone who didn't receive today gets their's in the mail on release day. it came in a big box by the way i didn't even know it was it lol Quote Link to post Share on other sites
Clint09 Posted June 29, 2009 Author Share Posted June 29, 2009 i posted in another thread that i received my vinyl from nonesuch this morning,as i stated before i did receive an email saying it was shipped, i'm not sure why some aren't getting an email yet,hopefully everyone who didn't receive today gets their's in the mail on release day. it came in a big box by the way i didn't even know it was it lol Bc they suck at customer service... I called and they said it was "being processed" and the lady was not helpful at all Quote Link to post Share on other sites
Wilco75 Posted June 29, 2009 Share Posted June 29, 2009 Bc they suck at customer service... I called and they said it was "being processed" and the lady was not helpful at all they are slow at least to me about getting back to you via email, it sucks i know, as tom petty sang the waiting is the hardest part, i didn't really expect to get it before release date,i was shocked when it arrived,i guess the download of the album will be avalible soon though,it came from aurora ,IL, it would be something if it arrived tomorrow, maybe it will, mail order is unpredictible keep your fingers crossed! Quote Link to post Share on other sites
jayrtip Posted June 29, 2009 Share Posted June 29, 2009 they are slow at least to me about getting back to you via email, it sucks i know, as tom petty sang the waiting is the hardest part, i didn't really expect to get it before release date,i was shocked when it arrived,i guess the download of the album will be avalible soon though,it came from aurora ,IL, it would be something if it arrived tomorrow, maybe it will, mail order is unpredictible keep your fingers crossed! I was told I was being unreasonable when i called and asked if it had been shipped. I told them this was the last order I will make with them. Not that it matters. they suck when it comes to keeping the customer satisfied. Quote Link to post Share on other sites
MattZ Posted June 29, 2009 Share Posted June 29, 2009 This information would have been helpful when I was deciding between the Kung Fu pre-order and the Nonesuch pre-order. Dang nabbitt. Quote Link to post Share on other sites
Clint09 Posted June 29, 2009 Author Share Posted June 29, 2009 I was told I was being unreasonable when i called and asked if it had been shipped. I told them this was the last order I will make with them. Not that it matters. they suck when it comes to keeping the customer satisfied. They really do suck.. they are the ones who said it would be shipped on release date.. I hardly think that calling the day before to ask if the product has been shipped is unreasonable Quote Link to post Share on other sites
MattZ Posted June 29, 2009 Share Posted June 29, 2009 They really do suck.. they are the ones who said it would be shipped on release date.. I hardly think that calling the day before to ask if the product has been shipped is unreasonable Oh weird. Did they always say they would be shipping it ON release date? If they did, I am an idiot for ordering from them. And if they said that they would be shipping it ON release date, and you knew this, then calling the day before to ask if it had shipped is silly. I can see why they'd be annoyed. Sorry Clint09. I am in this boat with you, but I calls em as I sees em. Quote Link to post Share on other sites
Clint09 Posted June 29, 2009 Author Share Posted June 29, 2009 Oh weird. Did they always say they would be shipping it ON release date? If they did, I am an idiot for ordering from them. And if they said that they would be shipping it ON release date, and you knew this, then calling the day before to ask if it had shipped is silly. I can see why they'd be annoyed. Sorry Clint09. I am in this boat with you, but I calls em as I sees em. I'm sorry, I misspoke.. I meant it would ARRIVE on release day, which only makes it worse hahaha Quote Link to post Share on other sites
Guest Jules Posted June 29, 2009 Share Posted June 29, 2009 I wonder if Clint got his pre-order yet. Quote Link to post Share on other sites
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